Storage Enfield Wash Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Enfield Wash provides storage and any related services, including collection, delivery, handling and removal services. By making a booking, using our facilities or instructing us to provide services, you agree to be bound by these Terms and Conditions.

1. Definitions and Interpretation

In these Terms and Conditions:

Customer means the person or business entering into an agreement with Storage Enfield Wash for storage or related services.

Goods or Items means the property, belongings, furniture, equipment, boxes or any other items provided to us for storage, removal, handling or transit.

Services means storage, collection, delivery, loading, unloading, packing, removal, handling, related transport and any additional services we may agree to provide.

Contract means the agreement between Storage Enfield Wash and the Customer comprising these Terms and Conditions, together with any written quotation, booking confirmation or invoice issued by us.

We, us, our means Storage Enfield Wash.

You, your means the Customer.

2. Scope of Services

Storage Enfield Wash provides storage units and associated services and may also offer removal and transport services related to the placement and collection of items into and out of our facilities. The precise services to be provided will be described in our quotation or booking confirmation.

We reserve the right to refuse to provide services where we reasonably believe that the items are hazardous, prohibited, illegal, excessively heavy or otherwise unsuitable for handling, storage or transit.

3. Booking Process

You may request a quotation for storage or related services by providing accurate details of the items, estimated volume, dates, addresses and any access issues. Any quotation we provide is an estimate only and is subject to change if the information supplied is incomplete or inaccurate.

A booking is considered provisional until we issue a booking confirmation. The Contract is formed when we confirm the booking in writing or when we commence performance of the services, whichever occurs first.

You must check your booking confirmation carefully and inform us promptly of any errors or changes required. Any changes to dates, addresses, access arrangements, volume of goods, or required services may affect availability, price and the time needed to complete the work.

4. Customer Responsibilities

You are responsible for ensuring that:

The information you provide is accurate and complete, including item details, addresses, contact information and access arrangements.

Suitable parking and access are available at the collection and delivery addresses and within the storage facility, including any required permits or permissions.

Goods are properly packed and prepared for storage or transit, unless packing services have been agreed in writing.

You or your authorised representative are present during collection and delivery to direct our team and sign any necessary paperwork, unless otherwise agreed in writing.

You comply with all applicable regulations, including waste, recycling and hazardous material rules, and that no prohibited items are included in the goods.

5. Prohibited and Restricted Items

The following items must not be placed into storage or provided to us for transport or handling:

Perishable goods or living creatures.

Flammable, explosive or dangerous substances, including gas cylinders, fuels, paints, solvents, fireworks and similar items.

Illegal goods, drugs, stolen items or any items whose possession or storage would be unlawful.

Waste, including household refuse, contaminated materials, clinical waste or hazardous waste.

Any item which may attract vermin, pests or cause contamination, odour or damage to other goods or the facility.

You must tell us in advance about any unusually heavy, fragile or high-value items. We may apply additional charges or specific conditions for such items, or may refuse to handle or store them.

6. Payments and Charges

All fees for storage and related services will be set out in our quotation, booking confirmation or invoice. Unless otherwise agreed in writing, our charges include reasonable labour and time for the services described but exclude additional fees arising from circumstances beyond our control.

Storage charges are normally payable in advance, either monthly or for the agreed storage period. Removal, transport and handling services are typically payable in full no later than the date of service, or in accordance with the payment terms on our invoice.

We reserve the right to require a deposit at the time of booking. Deposits are applied against the total charges and are non-refundable if you cancel outside the permitted cancellation period.

If payment is not made by the due date, we may charge interest on the overdue sum at a reasonable commercial rate until payment is received in full. We may also suspend access to storage units and withhold goods until all outstanding amounts, including any interest and reasonable costs, have been paid.

We may revise our storage charges from time to time. Any change to recurring storage fees will be notified to you in advance and will take effect from the next billing period.

7. Cancellations and Amendments

You may cancel or amend your booking by notifying us in writing. The following terms will usually apply unless a different arrangement is agreed in writing:

If you cancel more than a specified number of working days before the agreed service date, any deposit may be refunded or applied to a future booking, subject to our discretion.

If you cancel within a short notice period before the agreed service date, we reserve the right to retain part or all of your deposit and to charge a cancellation fee reflecting our loss of booked time and resources.

Changes to dates, times, addresses, access or service scope may result in revised charges or may require rescheduling, depending on our availability and the nature of the changes.

If we are unable to provide the services on the agreed date due to circumstances beyond our reasonable control, we will seek to reschedule as soon as reasonably possible. We will not be liable for any indirect loss arising from such rescheduling.

8. Access to Storage Units

Where we provide storage units, access will be subject to our facility opening hours, security procedures and any relevant safety rules. We may require proof of identity and confirmation of authority before granting access.

You are responsible for keeping any keys, codes or access devices secure and must notify us immediately if you suspect that they have been lost, stolen or compromised. We reserve the right to change locks or access codes and to charge you for the associated costs.

We may enter your storage unit in limited circumstances, including where required by law, where we reasonably suspect that prohibited or dangerous items are being stored, or where necessary to prevent damage to the facility or other customers property. Where practicable, we will notify you of such access.

9. Your Obligations Regarding Waste and Recycling

You must not use our services or facilities for the disposal of general household waste, hazardous waste, construction rubble or similar materials except where we have specifically agreed to provide a waste removal or recycling service.

If we agree to remove unwanted items, you must clearly identify what is to be kept and what is to be disposed of. We may refuse to remove items that are prohibited, hazardous or require special licensing or treatment, and may direct you to specialist waste services where necessary.

Any waste removal, recycling or tip runs undertaken by us will be charged separately according to the volume, type of material and disposal costs. You remain responsible for ensuring that any items given to us for disposal are lawful for us to carry and dispose of.

If you or your agents leave waste or refuse on our premises or at a service address, we may arrange for its removal and charge you for the reasonable costs of doing so.

10. Our Liability

We will exercise reasonable care and skill in providing storage, handling, removal and related services. However, our liability is subject to the following limits and exclusions.

We will not be liable for any loss or damage caused by your failure to comply with these Terms and Conditions, your failure to protect or pack items adequately where we are not providing packing services, or your inclusion of prohibited or unsafe items.

We will not be liable for normal wear and tear, minor scuffs or surface scratches, or for deterioration of items that are inherently fragile, perishable or prone to damage, such as press-board furniture, glass, electronic equipment or items stored for extended periods.

Our liability for loss of or damage to goods, whether arising from storage, handling or transit, will be limited to a reasonable sum per incident or per unit of storage, as specified in your quotation or booking confirmation. You are responsible for arranging additional insurance cover if the value of your goods exceeds any such limit.

We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or emotional distress, howsoever arising, even if we have been advised of the possibility of such loss.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

11. Customer Insurance

You are strongly advised to maintain appropriate insurance for your goods while they are in storage or in transit. Any insurance cover we may assist you in arranging will be subject to the insurer terms and conditions, and it remains your responsibility to check that the scope and level of cover is adequate.

If you do not arrange insurance, you accept that you bear the risk for any loss or damage beyond the liability limits described in these Terms and Conditions.

12. Force Majeure

We will not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to extreme weather, fire, flood, industrial disputes, transport disruption, accidents, acts of terrorism, civil unrest, or compliance with legal or regulatory requirements.

Where a force majeure event occurs, we will notify you as soon as reasonably practicable and will take reasonable steps to resume performance as soon as the event has ceased or its impact has been mitigated.

13. Termination of Storage

Either party may terminate a storage arrangement by giving the notice period specified in the storage agreement or, if no period is specified, by giving reasonable written notice.

Upon termination, you must remove all goods from the storage unit and pay all outstanding charges, including any additional costs arising from late collection, cleaning or repairs if the unit is not left in a reasonable condition.

If you fail to remove your goods within a reasonable time after termination, we may treat the goods as abandoned. Subject to any legal requirements, we may then sell, dispose of or otherwise deal with the goods and apply any proceeds towards outstanding charges, returning any surplus to you where we are able to do so.

14. Data Protection and Privacy

We may collect and process personal information about you in order to manage bookings, provide services, manage storage accounts, take payment and comply with our legal obligations. We will handle your personal data in a lawful, fair and transparent manner and will not sell your information to third parties.

We may share your information with trusted third parties where necessary to provide services, process payments, maintain security or comply with the law. You may have rights in relation to your personal data, including the right to access certain information and, in some cases, to request correction or deletion, subject to legal and contractual limitations.

15. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our services, you should raise the matter with us as soon as possible, providing full details of your concerns. We will investigate and seek to resolve any complaints in a fair and timely manner.

If a dispute cannot be resolved informally, either party may consider using mediation or another form of alternative dispute resolution before resorting to court proceedings, where this is appropriate and practical.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide, including any non-contractual disputes or claims.

17. General Provisions

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be severed from the remaining provisions, which will continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions will constitute a waiver of that or any other right or remedy. Any waiver must be in writing to be effective.

You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where this does not materially reduce the level of service or protection afforded to you.

These Terms and Conditions, together with any quotation, booking confirmation or invoice, constitute the entire agreement between you and Storage Enfield Wash in relation to the services described and supersede any previous understandings or agreements, whether written or oral.

By using our services or occupying a storage unit, you confirm that you have read, understood and agreed to these Terms and Conditions.